Refund policy

Your satisfaction is important to us. If for any reason you are not happy with your purchase, we will gladly accept returns under the following conditions:

Returns:

• We accept returns within 14 days from the date you receive your order.
• The item must be unused, in its original condition, and with all original packaging.
• Unfortunately, custom or personalized items are non-returnable and non-refundable.

How to Return:
To initiate a return, please contact us at contact@knitjoy.shop with your order number and reason for return. Our customer service team will guide you through the return process.

Refunds:
Once we receive your return, we will inspect the items. If the return is approved, we will issue a refund to your original payment method within 7-10 business days.

Exchange:
At this time, we do not offer direct exchanges. If you wish to exchange your item for a different size, color, or style, please return your original item for a refund and place a new order.

Return Shipping:
The customer is responsible for return shipping costs unless the item is faulty or damaged. We recommend using a trackable shipping service for returns to ensure your item reaches us safely.